Director, Operations

We’re revolutionizing the luxury industry

At Lemonade, we’re on a mission to make luxury accessible to everyone. We do this by sourcing the best luxury essentials from the finest luxury manufacturers at unparalleled prices. We’re here to challenge the notion that luxury-grade products should be expensive and exclusive, and that is the basis of our 3-fold mission

• Accessibility: Price luxury products honestly to make luxury quality accessible to everyone
• Sustainability: Promote a sustainable lifestyle by eliminating unnecessary overheads across the chain
• Fair Trade: Help manufacturers, the real value creators to capture a larger share of this value chain

Read more about us here.

What you’ll be doing

We’re out to change preconceived notions about the luxury industry and the Director of Operations will be instrumental in how we go about executing this vision. The Director Operations is primarily responsible for ensuring that our core operations functions are able to seamlessly work with each other with the goal of achieving best-in-class user and merchant experience.

• Work closely with the founding team to shape and execute operations strategy across business-critical functions such as factory partner experience, customer experience, and logistics including last-mile delivery
• Define Strategic Goals, SOPs, and SLAs across all operations functions and own outcomes for the same
• Identify and empanel vendors and platforms to ensure seamless coordination between internal and external stakeholders on the Lemonade platform
• Manage a team of CX (customer experience), MX (merchant experience), and central ops people to ensure SLA adherence and achievement of defined goals
• Work closely with cross-functional teams in sourcing, product and engineering to achieve organizational goals
• Create and manage reports and management dashboards as required to track the performance of CX, MX, and central ops functions
• Proactively identify and solve operational challenges with the goal of improving team efficiencies

You’re the one if:

• You’re passionate about taking on challenges. We’re disrupting an old-school industry with a new-age idea and it’s no easy feat
• You move at lightspeed. Including making business-critical decisions
• You have 5-7 years of proven experience working in an operations role, preferably managing a team in a high-growth startup
• Strong inclination towards numbers and a problem-solving mindset
• Extremely comfortable with excel/google sheets. Knowledge of other reporting tools is a plus
• Strong project management, presentation, time management, and communication skills

Why join us?

• We’re growing, and fast
• We’re a small, close-knit team who are passionate about what we do
• You get to join us on the ground floor at Lemonade and build something meaningful